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Ticket Severity Level

LOW - (No loss of service. The result does not prevent operation of the software)

NORMAL - (Minor loss of service. The result is an inconvenience, which may require a temporary workaround)

HIGH - (Partial loss of service. Severe impact to the business and no workaround exists)

URGENT - (Complete loss of service. Significant feature that is completely unavailable, and no workaround exists)

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